Our Policies

SHIPPING / CANCELLATIONS / RETURNS

RETURNS & EXCHANGES
At Little Things Soap we always want you to be happy with your purchase, but if you're unsatisfied we'll do our very best to help you.  We offer returns on unopened products, in original packaging within 14 days after receiving your order. Shipping charges are not refundable under normal circumstance. If an entire order is returned all original packaging including gifts and cards must be returned also. 

If you've purchased your products online from us at littlethingssoap.ca reach out to us directly at 778-940-6133 or email us at info@littlethingssoap.ca and we will provide you with instructions regarding your return.

All returns must be previously authorized before you ship the product back to us.

If you've purchased from a store, please reach out directly to that store, as we are unable to process their returns.

Returned items need to be unused, unopened and must be returned with original packaging. If you've purchased online you have 14 days from the date your order was delivered to reach out to us regarding a return.

Sometimes we make mistakes and incorrect items get shipped. If your order had an incorrect item, or if you received a defected item, please reach out to us within 10 days of receiving your order. 

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. The refund can take within 3-5 business days, depending on the cards processing time.

Clearance items
Only regular priced items may be refunded, unfortunately clearance items are final sale and cannot be refunded.

Buy One Get One Sales
All items part of a BOGO sale must be returned together.

Exchanges
We do not offer exchanges at this time.

SHIPPING
Currently we only ship online within Canada and the USA. We offer free shipping within Canada and the USA on orders over $99CAD. All other amounts will be calculated at checkout. We ship with Canada Post and United States Postil Service. All packages come with tracking and free insurance up to $100CAD.

International shipments may be subject to customs, duties and or fees which are the responsibility of the customer. 

The customer is responsible for paying shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

INSURANCE
All packages come included with $100CAD insurance through Canada Post. If your order is over $100CAD we recommend purchasing more insurance to cover incase of damage or loss. If you do not purchase additional insurance your package will only be insured up to $100CAD. To purchase additional insurance please contact us at info@littlethingssoap.ca. If an order is received damaged or is lost, we will file a claim on your behalf with Canada Post for the package. They will investigate and make a decision on whether or not to cover the damaged or lost package. This process can take 2+ weeks. We will not resend or replace items or packages until we get Canada Posts final decision.

CANCELLATIONS
Depending on the day and time of the order you may only have a short window to cancel an order. Orders are fulfilled and packaged daily. If you wish to cancel an order please reach out to us as soon as possible at info@littlethingssoap.ca. Once an order has started to be fulfilled we are unable to cancel it. If an order is able to be cancelled there will be a 3% processing fee that is nonrefundable from the card processor. To avoid the transaction fee being withheld, we can refund the order to a gift card that will be emailed to you. 

DELIVERY / PICKUP POLICY
We offer delivery within Kelowna and surrounding areas. To see if your location is within our limits, the delivery option will become available during checkout once your shipping address is inputted. We offer free deliveries with qualifying purchases or a delivery fee may apply. We do not currently offer curb side pickup.

DELIVERY AREA
We offer delivery within Kelowna and surrounding areas. To find out if your location is within our delivery radius, enter your address at checkout and this option will become available. If this option doesn't appear, unfortunately your location is not within our radius. If you do believe your location is within our delivery radius please email us at info@littlethingssoap.ca.

DELIVERY FEES
We offer a flat rate delivery fee of $7.99 - $8.99 depending on location. We offer free delivery on orders over $50 within most of Kelowna and free delivery on orders over $75 for surrounding areas. These will be automatically calculated at checkout. 

SCHEDULED DELIVERIES
Deliveries are scheduled Monday-Friday between 9am and 4pm. At checkout in the comment section, please enter your available days and times and we will do our best to accommodate. You will receive a confirmation email 1 - 3 days before your scheduled delivery. Once your order is delivered you will also receive a delivery confirmation email. Please make sure to check your spam/junk folder for these emails. If you will no longer be available during your scheduled delivery, please send us an email at info@littlethingssoap.ca or reply to your scheduled delivery email and we will try our best to accommodate accordingly. 

Deliveries will not be reattempted. Please include delivery instructions with your order to ensure a smooth delivery process.

CURBSIDE PICKUP
Orders are usually available for pickup within 24hrs. You will receive an email confirming your order is ready for pickup. Please wait until you get this email before collecting your order. This is NOT a retail location; there will not be staff available outside the pickup times unless an appointment has been made. Curbside Pickup is available Tuesdays & Thursdays from 10am-12pm & from 4pm-6pm. If these times do not work for you, please email us to arrange an appointment for pickup. Orders will be held for 14 days and if not collected they will be cancelled and refunded. If you need an order held for longer then 14 days, please contact us.  

MARKET PICKUP
During market season, we offer market pickup. This option is especially handy for gift sets and items that may not always be available at markets. We list all of our upcoming markets under the “markets” tab at the top of our website. Please use the Local Pickup option at checkout and in the comment section let us know the market you'd like to collect your order at. This option is only available for Market Pickup and Local Pickup.

Little Things Cosmetics is not responsible for the loss of a parcel, delivery errors or damaged parcels. It is the responsibility of the consumer to verify the delivery information before finalizing the order. We are not responsible for customs, duties and or fees on international shipments. We reserve the right to cancel, modify, or refuse any order at any time. This may be due to suspected fraud, abuse, or other factors. If you have any issues or concerns, please feel free to contact us at info@littlethingssoap.ca.

We care deeply about our customers. If you have any questions, concerns, or comments regarding our products, policies, or company, please reach out to us at info@littlethingssoap.ca. We would love to hear from you!